PRIVACY POLICY

Privacy Statement

Version: October 2026

This Privacy Policy explains how Charles Haynes "we" collects, uses, stores and protects your personal information when you visit our website, www.charleshaynessculptor.com, contact us about artwork or commissions, or purchase artwork from us.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, the EU General Data Protection Regulation (EU GDPR).

Please read this Privacy Policy carefully. If you have any questions about this policy or how we handle your personal information, please contact us at info@charleshaynessculptor.com.

Who We Are

Charles Haynes is an independent sculptor.

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us using the details below:

Charles Haynes Sculptor
Email: info@charleshaynessculptor.com
Website: www.charleshaynessculptor.com

Personal Information We Collect

We may collect the following personal information when you visit our website, contact us, enquire about artwork or commissions, or purchase artwork from us:

Name
Email address
Telephone number, if provided
Billing address and delivery address, where applicable
Details of artwork purchases, orders and commissions
Information relating to payments and transactions, where applicable
Details contained in your enquiries
Correspondence between you and us
Information required to arrange delivery, shipping, collection, returns or refunds, where applicable

We may also automatically collect certain technical information when you visit our website, including:

IP address
Browser type
Device information
Pages viewed
Date and time of visits
Referring website
General location information derived from technical data, where available

This information helps us understand how visitors use our website, improve its performance and maintain security.

We only collect personal information that is reasonably necessary for the purposes described in this Privacy Policy.

How We Collect Information

We collect information when you:

Submit a contact form.
Send us an email.
Enquire about artwork or commissions.
Purchase artwork or place an order through our website, where available.
Arrange a purchase or commission directly with us.
Make a payment or provide information needed to complete a transaction.
Provide delivery or collection details.
Subscribe to updates, where offered.
Browse our website through cookies or analytics technologies.

How We Use Your Information

We use your personal information to:

Respond to enquiries.
Discuss artwork purchases and commissions.
Process and manage orders and purchases.
Communicate with you about your enquiry, order or commission.
Confirm purchase details and arrange payments.
Arrange delivery, shipping or collection of artwork.
Maintain invoices, sales records and transaction details.
Respond to customer service enquiries, complaints.
Maintain website security and prevent fraudulent activity.
Comply with legal, accounting and tax obligations.
Maintain appropriate business records and resolve disputes.

Artwork Purchases and Orders

Customers may purchase sculptures, artwork or other items through our website, where purchasing facilities are available, or arrange purchases and commissions directly with us by email or other communication methods.

When you purchase artwork from us, we may collect and use your personal information to manage the transaction, communicate with you and provide the products or services you have requested.

This information may include your name, contact details, billing and delivery addresses, order details and relevant payment or transaction information.

Online and Direct Purchases

Where a purchase is made through our website, we use the information provided to process and manage the order and communicate with you about your purchase.

Where a purchase is arranged directly, we may communicate with you by email or telephone to agree the details of the sale, confirm the order, arrange payment and organise delivery or collection.

Payments and Payment Providers

Depending on how a purchase is arranged, payment may be made through our website or through an agreed payment method.

Where payments are processed by a third-party payment provider, that provider may handle relevant payment information in accordance with its own privacy and security practices.

We do not store full payment card details on our website unless this is expressly stated and appropriate security measures are in place.

Delivery, Shipping and Collection

Where necessary to fulfil a purchase, we may use your contact and delivery information to arrange delivery, shipping or collection of artwork.

We may share the information required to fulfil an order with relevant couriers, shipping companies or delivery providers.

For international orders, delivery may involve customs authorities or other relevant organisations where necessary to complete the shipment or comply with applicable laws.

Purchase Records

We retain appropriate records of purchases, invoices, payments and transactions for business administration, accounting, tax compliance and the handling of any questions or disputes relating to a purchase.

International Enquiries and Sales

We welcome enquiries and customers from the United Kingdom and other countries.

Artwork purchases and commissions may be arranged through our website or directly through correspondence with us.

Where we sell artwork to international customers, we may use the customer's contact, order and delivery information to manage the transaction, arrange shipping, communicate about the purchase and maintain appropriate business records.

International purchases may involve couriers, shipping providers, payment providers or customs authorities where necessary to complete an order.

Legal Basis for Processing

Under the UK GDPR and, where applicable, the EU GDPR, we process personal information on one or more of the following lawful bases:

Consent: Where you have given consent for a specific purpose, such as certain marketing communications or non-essential cookies where consent is required.

Contract: Where processing is necessary to respond to your request, take steps towards entering into a contract, fulfil an artwork purchase or commission, or provide an agreed service.

Legal obligation: Where processing is necessary to comply with applicable legal, accounting or tax requirements.

Legitimate interests: Where processing is necessary to operate and improve our business, maintain website security, manage customer relationships, maintain appropriate records or protect against fraud, provided these interests do not override your rights and freedoms.

Where we rely on consent, you may withdraw it at any time. This does not affect the lawfulness of processing carried out before consent was withdrawn.

Cookies

Our website may use cookies and similar technologies.

Cookies help the website function correctly and may provide information about how visitors use the website.

Depending on the technologies used, cookies may include:

Essential cookies required for website functionality or security.
Performance or analytics cookies.
Other cookies used by website features or third-party services.

Where required by law, we will seek your consent before using non-essential cookies.

You can also manage cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

Analytics

We may use website analytics services to understand how visitors use our website and to improve its performance.

Depending on the analytics service used, information collected may include:

Pages visited.
Time spent on the website.
Browser type.
Device type.
General geographic region.
Information about how visitors navigate the website.

Analytics providers may use cookies or similar technologies to collect this information.

Where required by law, we will obtain consent before using non-essential analytics cookies.

Marketing Communications

We will only send marketing communications where you have requested them or where permitted by applicable law.

You may unsubscribe from marketing communications at any time by contacting us or using an unsubscribe link where one is provided.

Withdrawing consent to marketing communications will not affect other communications necessary to manage an existing enquiry, purchase or commission.

Sharing Information

We do not sell or rent your personal information.

We may share personal information where necessary with trusted service providers and other relevant organisations, including:

Website hosting providers.
Website developers and maintenance providers.
Email and communication service providers.
Payment processors, where applicable.
Couriers, shipping companies and delivery providers.
Accountants and professional advisers.
Legal representatives.
Fraud prevention services, where applicable.
Legal, tax or regulatory authorities where required by law.

We only share information that is reasonably necessary for the relevant purpose.

Where required, we take appropriate steps to ensure that service providers handle personal information securely and in accordance with applicable data protection laws.

International Transfers

If personal information is transferred outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place where required by applicable data protection laws.

These safeguards may include recognised adequacy arrangements or other lawful transfer mechanisms.

Data Security

We take reasonable technical and organisational measures to protect personal information against:

Loss.
Misuse.
Unauthorised access.
Alteration.
Unauthorised disclosure.

No method of transmitting or storing information electronically is completely secure. However, we take reasonable steps to protect personal information against unauthorised access and other security risks.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

Respond to enquiries.
Manage artwork purchases and commissions.
Fulfil orders and arrange delivery.
Maintain appropriate business, invoice and transaction records.
Comply with legal, accounting and tax obligations.
Resolve complaints and disputes.
Enforce agreements and protect our legal rights.

The length of time information is retained depends on the nature of the information and the relevant legal or business requirements.

When personal information is no longer required, we will take reasonable steps to securely delete it or anonymise it where appropriate.

Your Rights

Depending on your circumstances and the applicable data protection laws, you may have the right to:

Access your personal information.
Request correction of inaccurate or incomplete information.
Request erasure of your personal information.
Request restriction of processing.
Request the transfer of certain personal information to you or another organisation.
Object to certain processing activities.
Withdraw consent where processing is based on consent.
Complain to a relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain certain transaction records to comply with legal obligations even if you request their deletion.

Third-Party Websites

Our website may contain links to external websites or third-party services.

We are not responsible for the privacy practices, security or content of those websites. If you follow a third-party link, we recommend reviewing that website's privacy policy before providing personal information.

Children's Privacy

Our website is not intended to encourage children to provide personal information without appropriate guidance.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can consider the appropriate steps.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

Any changes will be published on this page together with the revised version date.

Contact

For any privacy-related questions or requests, please contact:

Charles Haynes Sculptor

Email: info@charleshaynessculptor.com

Website: www.charleshaynessculptor.com

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